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BSM Monitoring - Error only when BSM tries to connect

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ravindran0154
New or Quiet Member.

BSM Monitoring - Error only when BSM tries to connect

Hello,

 

I have an applicaiton which is BSM monitored . i am getting below errors when BSM tries to connect via script. But when we try normally/manually - i do do not get any prompt/issues. Any clue?

 

BSM Log

 

Error Example of Error
Message
Error
occurrences
Transactions/Total Locations/Total
Script
failed to
start
Transaction not run.
Task failed to start
running.
4 in 700
measurements 2 of 2 1 of 4
The
expected
window is
not
displayed.
Action.c(345): Error:
ctrx_mouse_click(50,
112, 1, 0) failed. The
window does not
exist. [MsgId:
MERR-91999]
1 in 700
measurements 1 of 2 1 of 4
Error

 

 

1 REPLY
Silentkiller Respected Contributor.
Respected Contributor.

Re: BSM Monitoring - Error only when BSM tries to connect

Hi,

I believe you are running citrix script.

And from code it seems that BSM is unable to identify the window.

Hence instead of using ctrx_mouse_click,use ctrx_win_exist.

Ctrx_mouse_click depends on pixels where you clicked mouse during recording(which can change) whereas ctrx_win_exist checks window title name which is reliable.

Check https://admhelp.microfocus.com/lr/en/12.55/help/function_reference/Content/FuncRef/citrix_ica/lrFuncRef_ctrx_win_exist.htm for more details