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Application Perf Mgmt (BAC / BSM) Practitioners Forum
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Monitoring Cisco IP Telephony Services from Sitescope

HPRocks
Honored Contributor.

Monitoring Cisco IP Telephony Services from Sitescope

Dear Experts,

We have SIS 11.30 on windows.

We are trying to monitor Cisco IP Telephony service's in Sitescope. Cisco IP Telephony has a customized RHEL. Although, we can access remote Linux server via Putty, as well from \sitescope\WEB-INF\lib\mindterm.jar. However, connecting to Linux server from Sitescope GUI, gives a prompt "remote command error unable to connect to server (-998)".

We enabled tracing, and it says;

2017-10-10 11:59:36,882 [http-bio-8080-exec-678] (SSHRemote.java:375) ERROR - SSHRemote Error: failed to execute the command: echo testing connection on remote: 10.101.11.10, status code: -998

2017-10-10 11:59:36,882 [http-bio-8080-exec-678] (RemoteCommandLine.java:128) ERROR - list of SSH retries -->

2017-10-10 11:59:36,882 [http-bio-8080-exec-678] (RemoteCommandLine.java:129) ERROR -

Tue Oct 10 11:59:36 AST 2017 Connection Dropped(V2) com.mercury.sitescope.util.ssh.exception.SSHV2ReadFailedException: Unknown error while reading from server, returned from reading without readComplete flag being true. Unknown error while reading from server, returned from reading without readComplete flag being true.

2017-10-10 11:59:36,882 [http-bio-8080-exec-678] (RemoteCommandLine.java:130) ERROR - <-- list of SSH retries

2017-10-10 12:01:19,886 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub <--internalConnect: Attemting SSH v1 connect

2017-10-10 12:01:21,304 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub <--internalConnectV1: Failed SSH V1 connect

2017-10-10 12:01:21,304 [http-bio-8080-exec-688] (SSHV1Connector.java:126) ERROR - internalConnectV1: Connection error occurred(V1): com.mercury.sitescope.util.ssh.SSHConnectionException: Couldn't start terminal!, Couldn't start terminal! connecting to host 10.101.11.10

2017-10-10 12:01:21,304 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub <--internalConnectV1: Failed SSH V1 connect Couldn't start terminal!

2017-10-10 12:01:21,413 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub -->close ssh connection

2017-10-10 12:01:21,413 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub <--SSHV2Connector: Attempting SSH V2 connect.

2017-10-10 12:01:21,569 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub -->echo sitescope-command-begin; echo testing connection; echo sitescope-command-end

2017-10-10 12:02:29,607 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub <--Connection Dropped(V2)

2017-10-10 12:02:29,607 [http-bio-8080-exec-688] (SSHV2Connector.java:1093) ERROR - Connection Dropped(V2) com.mercury.sitescope.util.ssh.exception.SSHV2ReadFailedException: Unknown error while reading from server, returned from reading without readComplete flag being true. Unknown error while reading from server, returned from reading without readComplete flag being true.

2017-10-10 12:02:29,826 [http-bio-8080-exec-688] (RemoteCommandLine.java:263) INFO  - rem: cucm-pub -->close ssh connection

Below is some more additional info on above;

  1. The remote server is a customized RHEL 5 32 bit.
  2. Cisco IP Telephony Application is install on this remote server.
  3. We can execute the following command on this customized RHEL server.
    Delete
    File
    Help
    license
    quit
    run
    set
    show
    unset
    utils
  4. As we ought to monitor Cisco IP Telephony service on this remote server. The IP Telephony service status can only be checked with the command "utils service list".

Any insights, How can we monitor this service on this remote customized RHEL server. Of-course, we need to overcome connectivity from SItescope GUI first or if there's any oher way out!

Cheers,