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Saurabh_Bhati Absent Member.
Absent Member.
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Unable to find GMT05.00 Asia/Calutta timezone in HP BSM 9.20

Hi All,

 

I am unable to find the GMT 05.00 Asia/ Calcutta time zone while creating Business Profile under Admin->EUM>Monitors->Add Application & its BPM configuration.

 

My profile DB is showing GMT 05.30 Asia/Calcutta, personal settings also fine.

 

Kindly suggest any work around as its urgent ppl :)

 

Thanks a ton in advance !!

 

 

Regards,

Saurabh

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4 Replies
Dennis Handly Acclaimed Contributor.
Acclaimed Contributor.

Re: Unable to find GMT05.00 Asia/Calcutta timezone in HP BSM 9.20

>My profile DB is showing GMT 05.30 Asia/Calcutta,

 

I thought all of India is 5.5 hours ahead of GMT, not 5.

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Saurabh_Bhati Absent Member.
Absent Member.

Re: Unable to find GMT05.00 Asia/Calcutta timezone in HP BSM 9.20

Hey Dennis,

 

Thanks for the update but according to KM1430982<http://support.openview.hp.com/selfsolve/document/KM1430982> BSM_920_PlanningGuide.pdf, that's not supported (see below)

 

"HP Business Service Management does not support setting the time zone to
half hour time zones relative to GMT, for example GMT+6:30 Indian. This may
cause problems during data aggregation, which is performed on the hour."

 

My profile DB too, shows GMT 05.30 Asia/Calcutta. It's the issue when I am creating Business Profiles for BPM transactions in Admin-->EUM-->Monitors

 

 

Awaiting a positive update on the same? Is this issue resolved for the patch 9.21?

 

 

Best Regards,

Saurabh Bhati

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Dennis Handly Acclaimed Contributor.
Acclaimed Contributor.

Re: Unable to find GMT05.00 Asia/Calcutta timezone in HP BSM 9.20

>"HP Business Service Management does not support setting the time zone to half hour time zones relative to GMT, for example GMT+6:30 Indian

 

This seems pretty sloppy.  It means it doesn't work in India nor in Venezuela.

And also more importantly, the is NOT the right value for India, it is UTC/GMT+5:30.

 

 

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Saurabh_Bhati Absent Member.
Absent Member.

Re: Unable to find GMT05.00 Asia/Calcutta timezone in HP BSM 9.20

Hi Dennis,

 

Thanks for the update, but I cant find UTC 05.30 also in the list. HP says its a known issue & you need to upgrade it to BSM 9.21, but I want a written document stating that.

 

This issue has become a show-stopper now and needs to be looked upon asap. If you have any docs supporting this can you pls send me the link.

 

 

Regards,

Saurabh

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