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Community FAQ
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FAQ - Quick Start

Community Manager winkra Community Manager
Community Manager

FAQ - Quick Start

Community FAQ - Quick Start

We're glad you're here -- whether you're looking to ask a question, or have knowledge to share with your fellow members, you've come to the right place.

 

How do I locate the right discussion?

From the homepage of the community, you can navigate to the appropriate discussion through the Drop Down Menu. This menu provides a list of all community neighborhoods, product forums and blogs.

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Each community neighborhood has all related forums, Idea Exchanges, Tribal Knowledge Bases, Blogs, as well as links to other Micro Focus websites.

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You can also find the appropriate forum or blog by typing a subject in the search field and choosing an option. The search field is available on every community page. You can narrow down your search by “all community”, “knowledge base”, “users”, or a specific category in the community.

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How do I participate in the discussion?

Once you have navigated to the appropriate discussion area, you can participate in several different ways.

The "Checkmark" icon indicates that this particular discussion has a reply that has been marked as the solution to the original question. When you click through, the post with the solution will be located directly below the original post containing the question. You can also navigate through the replies to see the full thread.

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Note: For your safety, avoid posting personal or official electronic mail addresses, phone numbers, serial numbers or other private information that may put yourself or your organization at risk. Placement of any kind of advertising, including personal web sites or extraneous links in posts or signatures violates the Rules of Participation, available from the "Quick Links" menu.

 

How do I create a post or reply to one?

By clicking the "New Post" or "Reply" button, you can open the editor and create a post or reply. The editor has many features, and each feature has a tool tip that explains what it is for. There is a file attach tool below the editor that allows you to attach files. The "New Post" button is located at the top of each forum.

If you are starting a new discussion, be sure to use a descriptive "Subject" to let other members know what your post is about.

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Replying to a post is very easy and is done by using the "Reply" button to launch the editor. 

How do I personalize my community experience?

Click your screen name to access your "Profile" page, where you can customize and personalize your experience.

Use the "My Preferences" link in the "My Community" display on the right side of your "Profile" page.

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Use the "Personal Information" link to set or update your name, location, title, etc.

The "Avatars" link allows you to set or change the visual "avatar" displayed next to your posts and replies, as well as on your "Profile" page and private messages.

Using the "Subscriptions & Notifications" link allows you to set up automatic notifications, so you'll know when new articles, posts, or replies are happening in areas of interest to you.

Note: If there are two seemingly identical settings in a list of preferences, the first one listed is the community default for that item. If the community default changes, that setting will also change in your profile. If you do not want that setting to change, choose the identical one listed further down in the options. If you do this, should the community default change, your personal setting will not.