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Contributor.. NoikouTAFESA Contributor..
Contributor..
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Email notifications from Workflows not including a HPRM reference link

Hi I work for TAFE SA and we use HPRM 8.1 with Windows 7,8 and 10 with Microsoft Outlook 10, 13, and 16 and since we upgraded from TRIM 6.2 staff are no longer recieving links in the email notification created from workflow processes.

 

Can anyone suggest a solution?

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Micro Focus Contributor
Micro Focus Contributor

Re: Email notifications from Workflows not including a HPRM reference link

Please check the email template design for the workflow assignment activity.  If you need help with the design i suggest you raise a support case with HPE.

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Contributor.. NoikouTAFESA Contributor..
Contributor..

Re: Email notifications from Workflows not including a HPRM reference link

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Contributor.. NoikouTAFESA Contributor..
Contributor..

Re: Email notifications from Workflows not including a HPRM reference link

Hello Jason - i just uploaded an image from HPRM 8.1 Manager going into Toolbar and selected Administration then  Email Templates - see image below.  checked all 5 Templates and all have a tick in the check box in the details tab that is labelled "Attach a HP Records Manager reference to the generated email message". 

What else should i be looking for?

 

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Micro Focus Contributor
Micro Focus Contributor

Re: Email notifications from Workflows not including a HPRM reference link

Yes that configuration looks ok. So your users are getting the emails but no tr5 record reference is attached, is this correct ? Is this correct for all new assignments ?

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Contributor.. NoikouTAFESA Contributor..
Contributor..

Re: Email notifications from Workflows not including a HPRM reference link

Hi Jason - yes this is correct.  in TAFE SA we have 2 folder types that have a workflow attached and both used to receive HPRM references in the email notifications when using TRIM 6.2 but since the upgrade to HPRM 8.1 we have not been receiving the link within the email notification. 

Here are a few screen captures of Workflow Editor - Options Email notifications settings - for the workflow that doesnt workWorkflow Activity-Options- Email Notifications .PNG

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