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DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

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JJJ  Super Contributor..
 Super Contributor..

DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hi Colleagues

Fresh install of DP10.2 and all Backup operators are experiencing the following error when trying to access Dp10.2 GUI:

12:1602 Cannot Access the Cell Manager system (Inet is not responding.)

Steps taken,

  • DNS resolution all okay
  • Clients can telnet CM on 5565
  • All services on CM up and running.
  • Attempted omnicc -secure_comm -configure_peer CellManagerHostname (on both Client and Cell).

None of which has helped, 

Am I missing something here usually usually the GUI is the least of my issues :)

Many thanks.

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Sebastian.Koehler Acclaimed Contributor..
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Solution

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hello JJJ,

Are the clients newly installed or upgraded from an older release? If yes, have you been using ECC previously?


@JJJwrote:

Attempted omnicc -secure_comm -configure_peer CellManagerHostname (on both Client and Cell).

Does this work okay? Have you been able to import the certificate on both ends without errors?

If it fails or you want to try again, please run omnicc -secure_comm -regenerate_cert and omnicc -secure_comm -configure_peer CellManagerFQDN on the client and omnicc -secure_comm -configure_peer ClientFQDN from the CM.

Regards,
Sebastian Koehler

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6 REPLIES
Sebastian.Koehler Acclaimed Contributor..
Acclaimed Contributor..

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hello JJJ,

have you checked INET is running on the same port (5555 or 5565) on both ends?

Regards,
Sebastian Koehler

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JJJ  Super Contributor..
 Super Contributor..

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hi Sebastian, thanks for your help.

Indeed Inet ports are 5565 both sides.

Sebastian.Koehler Acclaimed Contributor..
Acclaimed Contributor..
Solution

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hello JJJ,

Are the clients newly installed or upgraded from an older release? If yes, have you been using ECC previously?


@JJJwrote:

Attempted omnicc -secure_comm -configure_peer CellManagerHostname (on both Client and Cell).

Does this work okay? Have you been able to import the certificate on both ends without errors?

If it fails or you want to try again, please run omnicc -secure_comm -regenerate_cert and omnicc -secure_comm -configure_peer CellManagerFQDN on the client and omnicc -secure_comm -configure_peer ClientFQDN from the CM.

Regards,
Sebastian Koehler

---
Please assign a KUDO to this post, if you find it useful.
JJJ  Super Contributor..
 Super Contributor..

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Thanks Sebastian.

I have previously issued the following commands, which did not error when executed but still did not allow access to the GUI:

omnicc -secure_comm -configure_peer CMHostname (on Client)

omnicc -secure_comm -configure_for_gui BackupAdminsDesktopPC (On CM)

Based on your suggestion I need to alter this process slightly to do the following, will attempt and report back:

omnicc -secure_comm -regenerate_cert (On Client)

omnicc -secure_comm -configure_peer CMHostname (On Client)

omnicc -secure_comm -configure_peer BackupAdminsDesktopPC (On CM)

Thanks again.

 

Sebastian.Koehler Acclaimed Contributor..
Acclaimed Contributor..

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Hi JJJ,


@JJJwrote:

omnicc -secure_comm -configure_for_gui BackupAdminsDesktopPC (On CM)

Be careful with this command, since it will add an exception so no certificate checking will be done for this client.

Regards,
Sebastian Koehler

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JJJ  Super Contributor..
 Super Contributor..

Re: DP 10.2 GUI - 12:1602 Cannot Access the Cell Manager system (Inet is not responding)

Thank you Sebastien 

omnicc -secure_comm -configure_peer ClientHostname

Fixed the issue.