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(DP) Support Tip: Error while trying to get the partitions for the disk(s).

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THE_DP_GURU
Micro Focus Expert

(DP) Support Tip: Error while trying to get the partitions for the disk(s).

After New VMware GRE-Request in the Web-Client, attempts to browse volumes/disks for individual granular recoveries, may experience an error similar to the following:  

Error while trying to get the partitions for the disk(s). 

C:\ProgramData\Omniback\tmp\VMwareGRE\host-vcenter.com\restore\022\VM-NAME\vmnomenclature.vmdk

Most likely antivirus software installed on the mount proxy is preventing access to the stub files.

If the AV is McAfee Virus, add exclusion for all process for following folders: 

C:\Program Files\OmniBack\

C:\ProgramData\OmniBack\tmp\

Subfolders included.

For Access Protection:

Virtual Machine Protection->All Rules Add following process to exclude list:

C:\Program Files\OmniBack\bin\vepa_bar.exe,

C:\Program Files\OmniBack\bin\vepa_util.exe,

C:\Program Files\OmniBack\bin\vmwaregre-agent.exe

 

If the AV is Symantec disable the filter driver by doing the following:

disable bhdrvx64 execute following command from cmd: 

c:\>sc config bhdrvx64 start=disabled

and reboot mount proxy. 

Note: Disabling bhdrvx64 driver will not affect on the Symantec's ability of the Virus detection per documentation provided to the Data Protector Support teams by Symantec.

 

1 REPLY
 Super Contributor.. Tim__Lawhead
 Super Contributor..

Re: (DP) Support Tip: Error while trying to get the partitions for the disk(s).

RE: Symantec SEP., Symantec states that the driver, bhdrvx64, is installed with the base SEP install.  The driver is required by SONAR, Proactive Threat Protection, and even if you don't have SONAR installed it still breaks GRE from working.