Changes to the community structure and the menu bar
Significant changes have happened to the structure of our community and our drop down menu bar. READ ABOUT IT HERE
Data Protector User Discussions
cancel

(DP) Support Tip: License was added but it's not recognized (DP10.03)

Highlighted
Micro Focus Expert Tadashi
Micro Focus Expert

(DP) Support Tip: License was added but it's not recognized (DP10.03)

Issue

This is a new setup environment with DP10.03 .
Even though License was added , Evaluation License is still displayed .

Cause

According to server.log , certificates errors can be seen .

ex.)
2018-05-16 09:38:57,679 ERROR [org.keycloak.adapters.BearerTokenRequestAuthenticator] (default task-122) Failed to verify token: org.keycloak.common.VerificationException: Token is not active

2018-05-16 10:33:47,146 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-6) Failed to register service ServiceDescription [id=null, name=dp-webservice-server, version=1.1.0, properties=null, url=https://<hostname>:7116/dp-webservice-server/restws, expiresAt=null]: java.lang.NullPointerException
2018-05-16 10:33:47,685 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-7) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_VERIFICATION}, url=https://<hostname>:7116/dp-jobexecutionengine-verification/restws, expiresAt=null]: java.lang.NullPointerException
2018-05-16 10:33:47,899 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-10) Failed to register service ServiceDescription [id=null, name=dp-loginprovider, version=1.1.0, properties=null, url=https://<hostname>:7116/dp-loginprovider/restws, expiresAt=null]: java.lang.NullPointerException
2018-05-16 10:33:48,096 WARN [com.hp.im.jce.serviceregistry.ServiceRegistrationHandler] (Timer-4) Failed to register service ServiceDescription [id=null, name=jce-jobexecutionengine, version=1.1.0, properties={SupportedJobType=EXECUTE_DP_COPY}, url=https://<hostname>:7116/dp-jobexecutionengine-copy/restws, expiresAt=null]: java.lang.NullPointerException

Workaround / Fix

To resolve certificates issue follow procedure described in:
https://docs.microfocus.com/itom/Data_Protector:10.03/Admin/Installation/Description/DES_Regenerate_Certificates .

After certificates regeneration, verify that Server Application logs contain no new known certificates errors.