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IPC Cannot Connect System error: [10060] Connection timed out

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JoaoCorrea Valued Contributor.
Valued Contributor.

IPC Cannot Connect System error: [10060] Connection timed out

Hi! I'm using Data Protector 9.09 and Windows Server 2008 R2.

When I try to backup a SQL Server, I get this error:

[Critical] From: BDA-NET@xxxxxxxxxxx "(DEFAULT)" Time: 23/05/2018 08:21:56
    Cannot connect to Media Agent on system xxxxxxxxxxx, port 107588 (IPC Cannot Connect
    System error: [10060] Connection timed out
) => aborting.

[Critical] From: OB2BAR_model_0@xxxxxxxxxxxx "(DEFAULT)" Time: 23/05/2018 08:21:56
    Unexpected close reading NET message => aborting.

[Major] From: OB2BAR_model_0@xxxxxxxxxx "(DEFAULT)" Time: 23/05/2018 08:21:56
    Aborting connection to BSM. Abort code -2.

 

I included the following lines at omnirc files in both sides (media server and SQL Server):

OB2PORTRANGE=42001-42050
OB2PORTRANGESPEC=xMA-NET:42051-42090

 

Does anybody know how I can solve this? Thanks in advance.

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Sebastian.Koehler Acclaimed Contributor..
Acclaimed Contributor..
Solution

Re: IPC Cannot Connect System error: [10060] Connection timed out

Hi @JoaoCorrea,


@JoaoCorrea wrote:

[Critical] From: BDA-NET@xxxxxxxxxxx "(DEFAULT)" Time: 23/05/2018 08:21:56
    Cannot connect to Media Agent on system xxxxxxxxxxx, port 107588 (IPC Cannot Connect
    System error: [10060] Connection timed out
) => aborting.


If Cell Manager, Media Agent and Client (SQL Server) running A.09.09 and later then the use the omnirc for OB2PORTRANGE and OB2PORTRANGESPEC is no longer needed! All communication is using the Data Protector INET port (5555 by default). 107588 is a high level port aka vport and tunnelled transparently in the INET port.

This means you need to open the firewall in both directions to make the INET port accessible. If you remove the entries from omnirc you need to restart the Data Protector INET service on all clients to make sure they detect the change.

Regards,
Sebastian Koehler

---
Please assign a KUDO to this post, if you find it useful.
2 REPLIES
Sebastian.Koehler Acclaimed Contributor..
Acclaimed Contributor..
Solution

Re: IPC Cannot Connect System error: [10060] Connection timed out

Hi @JoaoCorrea,


@JoaoCorrea wrote:

[Critical] From: BDA-NET@xxxxxxxxxxx "(DEFAULT)" Time: 23/05/2018 08:21:56
    Cannot connect to Media Agent on system xxxxxxxxxxx, port 107588 (IPC Cannot Connect
    System error: [10060] Connection timed out
) => aborting.


If Cell Manager, Media Agent and Client (SQL Server) running A.09.09 and later then the use the omnirc for OB2PORTRANGE and OB2PORTRANGESPEC is no longer needed! All communication is using the Data Protector INET port (5555 by default). 107588 is a high level port aka vport and tunnelled transparently in the INET port.

This means you need to open the firewall in both directions to make the INET port accessible. If you remove the entries from omnirc you need to restart the Data Protector INET service on all clients to make sure they detect the change.

Regards,
Sebastian Koehler

---
Please assign a KUDO to this post, if you find it useful.
JoaoCorrea Valued Contributor.
Valued Contributor.

Re: IPC Cannot Connect System error: [10060] Connection timed out

Hi Sebastian!

Thank you very much for your help. The rout between both servers didn't exist. When I created it, the backup job worked well. Thanks again.