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IT Operations Management (ITOM)
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5 Steps to NetOps 2.0 Success

5 Steps to NetOps 2.0 Success

Ops_Guest Absent Member.

Guest post by Dominic Colson
Senior Solutions Architect

Let’s cut right to the chase. Most network professionals can’t keep up with the high-octane demands of their digitally empowered users. To respond quickly and stay relevant, we need a fresh approach to network optimization—one that keeps us agile and proactive.  

netops20.PNGThat’s where what Gartner calls NetOps 2.0 comes in. To embrace NetOps 2.0 means embracing a new network mindset—and then enjoying the benefits: 

Less risk
Eighty-five percent of faults are caused by misconfigured connections—half of which are unauthorized and undocumented. NetOps 2.0 delivers the required visibility and insight. 

More efficiencies
Right now, third-line engineers are performing manual tasks that fall more logically to those with less experience. Relentless automation is a key component of NetOps 2.0 

Stable headcount
Seventy-five percent of IT staff go elsewhere because of job dissatisfaction. But the efficiencies gained from NetOps 2.0 will enable third-line engineers to take on more strategic projects. 

Less complexity
Your already full toolbox is now overflowing with new SDN, NVF, SDW, and cloud load-balancing tools. NetOps 2.0 simplifies matters by calling for one management tool, not many. 

Greater customer satisfaction
Users expect nothing less than the “Google experience”—100 percent uptime and easy navigation. NetOps 2.0 gets your network closer to this consumer benchmark. 


Stepping Toward NetOps 2.0

Ready to shift to NetOps 2.0? Micro Focus Network Operations Manager (NOM) can help with that. Here are five steps to NetOps 2.0 that you can take with NOM. Each step maps to a NetOps 2.0 guideline: 

Step 1: Break down network management silos
NOM works across traditional functional tool silos, multiple technologies, and a range of hosting options (physical, virtual and cloud) to improve your network diagnostic and decision-making abilities. Rich eye-level operations data and user-directed workflows give you the intelligence you need on a single screen. In fact, you can significantly reduce MTTK (Mean Time to Know) and MTTR (Mean Time to Resolution) without adding to your staff. 

Step 2: Track performance and capacity holistically
Your ability to track network performance and traffic patterns through SDN, virtual, physical, and wireless networks is critical for diagnosing issues and planning upgrades or expansions. NOM’s clear topographical map of your network is overlaid with an intelligent performance layer. You can see traffic patterns, traffic bottlenecks, and even user experience data—thanks to agentless polling of network devices and applications. 

Step 3: Practice policy-driven configuration management
Once, each “bit of tin” on the network was configured separately. But NOM uses three dimensions of compliance to standardize your network configuration across all technologies. NOM can: 

  • Manage configurations, device OS versions, and the running state of devices (physical, SDN, or virtual infrastructure). 
  • Establish, guard, and remediate all device configurations so that they adhere to your organization’s compliance policies. With out-of-the-box support for PCI, HIPAA, ITIL, and Sarbanes-Oxley, NOM cuts your compliance-checking, remediation, and device-patching time. 
  • Detect any configuration deviations, then update dashboards and send alerts to your NOC operators for action. 

When deviations do occur—for example, a rogue device password—NOM can be configured to automatically roll back that change and return to a compliant state. NOM can even capture the correlation between a configuration change and a device’s CPU utilization spike—saving you lots of research time.  

Step 4: Make automation a default option
NOM can meet all your automation needs—from individual device configurations to complete network-fabric updates, replacements, and service deployments. When you’ve established configurations based on company standards, NOM detects deviations from the norm. In that event, NOM automatically applies changes, checks for completeness, and rolls back changes that don’t execute as designed. NOM even goes beyond network diagnostic and configuration automation actions to full-bore multisystem, coordinated-change orchestration. 

Step 5: Keep your staff and executives informed
Giving your staff and executives meaningful summaries of the state of their networks helps everyone stay on the same page. NOM Business Value Dashboards provide a quick-read graphical view of executive-level information. Users who want more detail can drill down further to see specific networks, and further still to see real-time operational information. In other words, managers can easily access the same data as power users, without any training. 

The network is no longer a passive conduit for data delivery. It’s a strategic asset that drives your business through continuous optimization. Guided by the practices of NetOps 2.0 and using the capabilities of NOM, you can ensure network relevancy in the digital age. 

Start your journey to NetOps 2.0 now. Learn more about Micro Focus Network Operations Manager.

Register now to view this webinar: NetOps 2.0—Transforming Your Network for Digital Relevancy