IT Operations Management (ITOM)
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Welcome to the new ITOM Platform! What will you accomplish with these capabilities?

Welcome to the new ITOM Platform! What will you accomplish with these capabilities?

Micro Focus Frequent Contributor

We recently introduced the ITOM Platform during our ITOM Summit in Dallas. The ITOM Platform is a new way to compose and consume our rich Micro Focus ITOM portfolio. Let's highlight some of the key benefits it provides here:

Powered by Container Deployment Foundation

The Platform is based on our Container Deployment Foundation (CDF), a new delivery and deployment model we offered since last April. The Container Deployment Foundation has been powering our new containerized suite since. Our set of ITOM Suites is now successfully running on this enterprise-grade container orchestration stack to make your integration easier. Based on key open-source software such as Docker and Kubernetes, it brings quick software installation, a consistent upgrade model with rolling updates, capability auto-scaling and self-healing operational management.

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Our ITOM Suites are now available as pre-integrated set of capabilities, all wired up and securely available thru a single-sign-on. Additional simplifications were introduced around licensing around a single-license redemption and activation process, as well as an out-of-the box ITOM Identity Management for integration with customer LDAP/Active Directories for their user management.

Building the ITOM Service Catalog

Out of our rich portfolio, we have extracted a set of common services that are shared across the entire ITOM offering. Those services, alongside the CDF Core services we have bundled, are now shared services and can be consumed by many Suites within our organization. This allows for cross-pollination, the reduction of duplicated effort between teams and a strong focus on a model where we deliver the service once and it is consumable by others.

Some key services include:

  • ChatOps - Simplify collaboration between Experts and Tools
  • Orchestration - Orchestrate complete IT actions and processes
  • Dashboard - Build and Visualize complex KPIs in attractive dashboards
  • CMS - Collect and manage service configuration items and their relationships
  • Collect Once Store Once (COSO) - Real time analytic data engine using multi-source data streams

The ITOM Platform is just the beginning of the excitement. We will continue to bring additional services to the market with a quick adoption from our ITOM Suites. Now that we have found the right development and operating model, it should allow for quality and innovation to reach our customer environments faster than ever before.

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Now that we offer such a rich set of services, we are able to compose and combine offerings that will allow us to respond quicker to the constant market adoption and evolution and deliver new products much faster.

Extensibility available for our key stakeholders

We are enthusiastic that our key partners and solution providers are able to leverage the ITOM platform to build and bring additional value to their customers. Building the right ecosystem with such knowledgeable organizations is very important to us and it requires a strong enablement process and tooling.

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To help build such ecosystem, we will be publishing all ITOM Platform Service APIs on our new DocOps site and allow them to publish applications and additional content on our freshly brewed ITOM Marketplace.

Portability - Your cloud, your way

We bet early on Containers and container technology-and we are starting to see the fruits of that decision based on early customer feedback. As we continue to containerize our portfolio, we aim to deliver our portfolio on the environment of your choice.

This means that we can deploy our software either on-premises (bare-metal or virtual), or in the Cloud - managed or public (AWS, Azure for now). We let you be in control of your deployment as you are navigating your Data Center consolidation and Cloud deployment strategy

The journey continues...

We are very excited to continue on our ITOM transformation journey - bringing the best of ITOM to our customers and partners in a more flexible, powerful, and cost-effective manner. If you are interested in being part of our Early Platform Adopter Feedback program? Contact us at patrick.deloulay@microfocus.com

 

About the Author

Patrick_Deloulay

SW, Container, Platform, Orchestration, APIs