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Welcome to the ITSM Community

Home to Service Management.

Micro Focus delivers a unified, analytics-driven suite of applications to manage the service portfolio and lifecycle on a single, big data platform with a faster time-to-value and lower TCO. The ITSM solution is highly scalable and multi-tenant, with deployment flexibility across on premise and cloud, environments.  Machine learning and predictive analytics drive a distinguished consumer-grade user experience with native mobile capabilities and a world class agent productivity environment. The deep catalog of IT applications include service catalog,  service management, asset management, configuration management, service discovery,  operational project management, application and service portfolio management, financial tracking, ideation and proposal management. All applications are built on our advanced analytics and process automation engines to enable end to end process orchestration. They also benefit from our built in predictive analytics, machine learning, virtual agents, and ChatOps service to truly modern, intelligent service that increases user satisfaction, productivity and decreased ticket volumes.

 

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