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Home to Service Management Automation (SMA).

Micro Focus delivers a unified, analytics-driven suite of applications to manage the service portfolio and lifecycle on a single, big data platform. Machine learning and predictive analytics drive a distinguished consumer-grade user experience with native mobile capabilities and a world class agent productivity environment. See here for more information.


Community Announcements

ITSM Community News

The Service Management Suite Release Readiness webinars aim to ready your team for this latest release, and include an overview, live demonstration, deployment and update details, and live Q&A. Two separate webinars are planned, one for SMA-X and one for SMA-SM (including SMA Service Portal for SM, AKA ‘mixed mode’).

When & Who Should Attend?


SMA Suite Option

Who Should Attend

Conference details

Recording Link

Thursday, March 1

9:30 EST


Including SMA Service Portal for SM

-   Customers or partners considering SMA-SM, the SMA suite option based on Service Manager

-   Those updating from SMA-SM 2017.11, or SM 9.3x, 9.4x or 9.5x


Join WebEx meeting

Meeting number: 802 579 031  

Meeting password:            SMASM

Will be posted here


Looking forward to your participation!