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Welcome to the ITSM Community
Home to Service Management Automation (SMA).
Micro Focus delivers a unified, analytics-driven suite of applications to manage the service portfolio and lifecycle on a single, big data platform. Machine learning and predictive analytics drive a distinguished consumer-grade user experience with native mobile capabilities and a world class agent productivity environment. See here for more information.
The Service Management Suite Release Readiness webinars aim to ready your team for this latest release, and include an overview, live demonstration, deployment and update details, and live Q&A. Two separate webinars are planned, one for SMA-X and one for SMA-SM (including SMA Service Portal for SM, AKA ‘mixed mode’).
When & Who Should Attend?
SMA Suite Option
Who Should Attend
Thursday, March 1
Including SMA Service Portal for SM
- Customers or partners considering SMA-SM, the SMA suite option based on Service Manager
- Those updating from SMA-SM 2017.11, or SM 9.3x, 9.4x or 9.5x