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ITSMA ChatOps Forum
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(How) are ChatOps and the ITSMA-X ChatBot integrated (with mutual reinforcing effect)?

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mzbslv
Contributor.

(How) are ChatOps and the ITSMA-X ChatBot integrated (with mutual reinforcing effect)?

(How) are ChatOps and the ITSMA-X ChatBot integrated (with mutual reinforcing effect)?

1 REPLY
LeonardoChen
Respected Contributor.

Re: (How) are ChatOps and the ITSMA-X ChatBot integrated (with mutual reinforcing effect)?

Hi there, 

We considered such a use case which allows converstaions shifted from ITSM native chat channel to ChatOps based outside chat channel so that more audiences can be brought into real-time conversation and close collaboration. This is the feature on our roadmap. 

Let me know if you have additional thoughts on this topic. Thank you!

 

Best Regards,

Leo