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Customer Entitled Support Forums available

Micro Focus Expert
Micro Focus Expert

Customer Entitled Support Forums available

MPORTANT NOTE:

We have discontinued our entitled support customer forums and have migrated the content to the product specific practitioners forum (public).

The text below is no longer valid.

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Hi All,

We have heard requests from our customers to offer support via the community forums. Within our community you can access the Product oriented Support Customer Forums, where you can submit your support questions.

Keep reading to learn how to connect with this new support opportunity.

Note: These forums will only be accessible to customers who have a valid support contract (SAID).

We have created an automatic process which will check if there is a valid support contract (SAID) in your Passport profile when you log-in to the community. It is essential that customers link a valid support contract (SAID) to their HPE Passport profile to gain access to the Product Support Customer Forums.

Here’s a peek at the activities in the support customer forum:

  • The ability to ask questions
  • Receive an reply to your question within 2 hours ( office hours)
  • Tips and tricks
  • Information which will improve users knowledge on the products
  • Discussions with support experts and other customers
  • Expert sessions on product related topics via short videos
  • Access to Online Expert Days
  • If your question can’t be addressed then the engineer will open a support case and once it is resolve, will the engineer post the solution in the forum post.

Our support engineers will be actively monitoring these forums to answer questions. But you are also free to answer any questions or collaborate with other customers if you can help solve a problem.

Here is a list of all our product related Support Customer Forums:

Note:
You will only be able to access the  Support Customer Forums if you have a valid Support Contract ID (SAID) in your passport profile otherwise you will get an "Access Denied" message.

We would like to encourage customers to try out this method of support rather than placing a telephone call or logging an online ticket. We realize there will be situations where a support call is necessary, ones where we need to do more research to uncover the solution.  The support engineer will then open a support cases and will update the forum post with the solution after the case has been closed.

As we look ahead to the future of customer software support, we believe this is a medium where we can provide quick support, share knowledge and help customers use our software products optimally.  

If access is not granted, please send an email to swcommunity@hpe.com include the valid support contract number along with a company email address and the user’s screen name in the community. 

Greetings,

Software Support

 

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
2 REPLIES
Micro Focus Expert
Micro Focus Expert

Re: Customer Entitled Support Forums available

Hi all,

We have discontinued our entitled forums and have migrated all content from the product specific support customer forum to the product specific practitioner forum.

Greetings,

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
klimbo13
New Member.

Re: Customer Entitled Support Forums available

An "Error" means any verifiable and reproducible failure of the Application to substantially conform to the specifications set forth in the on line user guide for the services, accessible via the Help menu in http://[customer].bigmachines.com, as updated from time to time ("User Guide") that is available to the Customer designated BigMachines administrators on the Admin Platform, as may be modified by BigMachines from time to time.