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OA agents not connected

Honored Contributor.. connection Honored Contributor..
Honored Contributor..

OA agents not connected

Hi Team,


I am finding the status of the OA agents in OBR console and the screenshot is attached,  could you please help me to understand the status and what needs to be checked.



Mario Morelli Acclaimed Contributor.
Acclaimed Contributor.

Re: OA agents not connected

Hi There

Just click on the failed nodes to list them

OBR directly connects to the Operations agents on port 383 to get data from it

You have to verify firstly from the OBR Server/Collector that they can

1.  Resolve the Agent node name and ip address, can use nslookup and ping functions to verify

2. Make sure port 383 is open from OBR > Agent, can use telnet to see if you can connect on port 383

This is mainly the causes of connection problems