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Truclient : Script fails in performance center with target object not found -error code - 201577

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RR45 Valued Contributor.
Valued Contributor.

Truclient : Script fails in performance center with target object not found -error code - 201577

We have a set of truclient scripts which wer working perfectly, which all of a sudden fails in performance center with target object not found error. Script works fine in Dev mode and when ran from Vugen. We tried to run the script from LG, but it fails there too.  Any pointers greatly appreciated.

Protocol used: Truclient IE

Version: 12.55

LG: configured to run as process

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RR45 Valued Contributor.
Valued Contributor.
Solution

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Thank you all for your help.

But at the end root cause was a completely different one.

Our application had a tableau report which was connecting to an external tableau server. This server was blocking the requests from LG, as they were not in its secure list.

5 REPLIES
Micro Focus Expert
Micro Focus Expert

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Hi @RR45,

 

Did you check the proxy settings of the script?
Can you check the snapshot on error?
Add -paint_window_in_load 1 to the group command line and check the browser when the script runs. It will show the browser and you will be able to tell what is wrong. Restrict it to 1 Vuser only and turn this option off once done.

Regards,
Shlomi

RR45 Valued Contributor.
Valued Contributor.

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Proxy set as system and snapshot is enabled.

Tried to access application manually from LG and there also landing page is not coming up after login, so it seems to be related to LG.

Micro Focus Expert
Micro Focus Expert

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Hi @RR45,

According to your description, looks the problem is related to LG environment. Top two possible reasons.

1. Proxy. Since the proxy is set as "using system", if the proxy settings in LG OS and VuGen OS are different, different proxy will be used. Can you check system proxy setting in LG and VuGen, see if it's different. Notice that, system proxy setting is per user. For example, if LG is configured to run with SYSTEM account, system proxy is "direct connection" without any proxy.

A tip to avoid proxy setting difference on different machines is to set proxy in TruClient script, it will be applied during record and replay, on all machines.

2. User account. It's possible LG is configured to run with a user account, while another user account is used to run VuGen. Some web sites use account related client authentication (such as NTLM and Kerberos). In this case, different client user account could lead to different result. Can you check the user accounts used by LG and VuGen, see if they are same?

RR45 Valued Contributor.
Valued Contributor.
Solution

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Thank you all for your help.

But at the end root cause was a completely different one.

Our application had a tableau report which was connecting to an external tableau server. This server was blocking the requests from LG, as they were not in its secure list.

Micro Focus Expert
Micro Focus Expert

Re: Truclient : Script fails in performance center with ta object not found error - error code - 20

Glad to see the issue is resolved.