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Error updating workplan status

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pepdwill  Honored Contributor..
 Honored Contributor..

Error updating workplan status

Hi -

We are seeing a strange issue with PPM 9.42 when running the ksc_update_workplan_status command.  Essentially, it doesn't appear that setting a workplan into the COMPLETE status works at all anymore.  

Has anyone reported similar issues?

On_Hold and Cancelled appear to work fine, but COMPLETE does nothing at all.

 

Example:

ksc_update_workplan_status PROJECT_ID="[REQ.P.KNTA_PROJECT_PLAN]" STATUS="COMPLETE"

 

Thanks-

4 REPLIES
 Regular Contributor... Pablo_Vega_PPM  Regular Contributor...
 Regular Contributor...

Re: Error updating workplan status

Greetings!,

Please run the following steps and then let us know if the issue persist, if issue persist we kinldy recommend you to open a ticket with PPM support:

  1.     Stop the server.
  2.     Go to /server/ and delete “tmp” and “work” folders and run kJSPCompiler.sh.

Note: Repeat for all servers (nodes).

Note: Do not back these directories up as they will be re-created when the PPM instance is started.
 
3.     Go to PPM_HOME/server/SERVER_NAME/log and re-name the serverLog.txt file. This will allow for a clean log to review.

Note: Repeat for all servers (nodes)
 
4.     Run kupdatehtml.sh
5.     Run the kjspcompiler.sh
6.     Restart server
7.     Run kRunCacheManager.sh -A (clear all cache).
8.     Clear ALL cache and history in Internet Explorer or the browser you are using
*If you have clustering, please repeat this for the entire nodes.
 
9.     Clear the Client Java cache.
Start --> Control Panel --> Java --> Temporary Internet Files --> Delete Files
10.   Also clear the client-side Java Virtual Machine (JVM) Cache. (Control Panel -> Java Plug-in -> Cache Tab -> 'Clear'). Do so for ALL Java Plug-ins installed.

 

pepdwill  Honored Contributor..
 Honored Contributor..

Re: Error updating workplan status

Issue still happens!

 Regular Contributor... Pablo_Vega_PPM  Regular Contributor...
 Regular Contributor...

Re: Error updating workplan status

Greetings,

Please share the error you mentioned in order to investigate further this behavior

Regards,

MIF Trusted Contributor.
Trusted Contributor.

Re: Error updating workplan status

Hi Pepdwill,

I recommend to apply patch 9.42 0002 (PPMC_00167) as this may a be a bug.

Murat Akbar
MIF Software & Consultancy - Istanbul
http://www.mif.com.tr