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Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

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 Super Contributor.. praveen_hpqc  Super Contributor..
 Super Contributor..

Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hi All,

@PhilTrostel

I am trying to resolve Failed to initializing plugin issue QC9 adapters but still facing same issue.

I tried all the ways :

1) I have admin rights to open IE.

2) uninstalled client files and reinstalled(2 0r 3 times).

3) deleted temp files.

4) checked internet compatibility view.

5) uninstalled Micrsoft .NET framwork 4.5.2 setup and reinstalled.

6) added url to trusted sites.

7) Renamed Altium (Dream VCL) to Altium_test (Dream VCL) from REGEDIT.

Please tell me if forgot anything to do for resolve this issue and if you know please tell me the root cause for this situation.

Here only one user getting this issue he is out sourcing employee of course we have so many employees from same location. Need to resolve this as soon as possible.

Regards, Praveen

1 ACCEPTED SOLUTION

Accepted Solutions
 Micro Focus Expert PhilTrostel  Micro Focus Expert
 Micro Focus Expert
Solution

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

When this type of issue occurs it is usually due to some faulting component in Windows. You might check the Windows Event Viewer logs, focus on Application logs but it may be in System as well. It may have an error showing the faulting module, sometimes it is the kernel32.dll which causes the issue.

 

Phil Trostel
10 REPLIES
 Micro Focus Expert PhilTrostel  Micro Focus Expert
 Micro Focus Expert

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Is your ALM instance using SSL?

Phil Trostel
 Super Contributor.. praveen_hpqc  Super Contributor..
 Super Contributor..

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hi @PhilTrostel,

Thank you for your quick responce..!!

Yes we are using SSL for ALM Instance.

Regards,

Praveen

Satya_y
New Member

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hi,

Have you tried removing hewlett packard site from untrusted publishers tab? You may find untrusted publishers tab under internet options-->Content-->certificates-->Untrusted publishers

 

Thanks,

Satya

 

 Micro Focus Expert PhilTrostel  Micro Focus Expert
 Micro Focus Expert

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Praveen,

Does the issue not occur when using http? (non ssl?)

Couple things to try.

Access ALM while skipping the CRL check, for example: https://localhost:8080/qcbin/start_a.jsp?cancelcrlcheck=true

Next thing to try...

Could you please try the following steps:
• Start Registry Editor.
• Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
• Right click on Internet Settings>New>DWORD
• Name it BypassSSLNoCacheCheck and the value should be 1
• Try to login to ALM using SSL.

Do either work?

 

Phil Trostel
 Super Contributor.. praveen_hpqc  Super Contributor..
 Super Contributor..

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hi @PhilTrostel and @Satya_y,

Thank you for your help user is able to access now but not surewhy he is not able to access yesterday 

Any specific reason for this ?

Regards,

Praveen

 Micro Focus Expert PhilTrostel  Micro Focus Expert
 Micro Focus Expert
Solution

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

When this type of issue occurs it is usually due to some faulting component in Windows. You might check the Windows Event Viewer logs, focus on Application logs but it may be in System as well. It may have an error showing the faulting module, sometimes it is the kernel32.dll which causes the issue.

 

Phil Trostel
 Super Contributor.. praveen_hpqc  Super Contributor..
 Super Contributor..

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Thank you for your answer @PhilTrostel,

Regards,

Praveen

sara ramadan
New Member

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hi Praveen,

I really faced the same issue and found that kernel.dll caused that issue so could you please let me know how to fixed it.

 

Sharad_Kalekar Respected Contributor.
Respected Contributor.

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

Hello Praveen,

Please follow the below steps

1) Uninstall ALM components using ALM uninstaller

2)Restart system

3) Install ALM.

I have faced this issue with mutiple users where the package is pushed by some software distribution tool and the registry is not done properly. The above steps have always resolved the issue.

Regards,

Sharad

** If this resolves your problem, mark as solution and kudos. 

erhanspencer
New Member

Re: Failed to initializing plugin QC9 adapters issue in HP ALM 12.01.

I have seen this recently with McAfee HIP and Cylance security software. This can sometimes be seen in the Windows Event Viewer under the Application logs as well. I would recommend disabling/uninstalling your security software and trying again. If successful, you may need to white list the Quality Center application in the security software. and for the more issues related to the printer you can visit the canon printer tech support and get the accurate answers provided by the experts.

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