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We are delighted to announce that the May update is scheduled per the below dates. With our customers' needs in mind, we've decided that the best way to approach the deployment for this update is to split it into two dates. For customers with Service...
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Hello, I am trying to define suggested value for offering field for my Helpdesk. We have a list of several offering with Display Label starting by HELPLINE. I am trying to apply the following rule: However this is not working. I have tried with filte...
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For request tickets when adding a comment under the discussions section, the From field defaults to "Agent" and the To field defaults to "Agent". The comment at this point is marked as Internal. Is there a way default the To field...
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Original author:
Hello, I am trying to define suggested value for offering field for my Helpdesk. We have a list of several offering with Display Label starting by HELPLINE. I am trying to apply the following rule: However this is not working. I have tried with filte...
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Hello, In our offering, we have buil a task plan. After one manual task we want to perform a decision based on the status of this task. First question: We are not able to retrive this status. Do you have any idea to be able to retrieve this status? S...
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Hi everyone. Is there any possibility to change the default value of a checkbox field on a form ? Thanks a lot. Frank.
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Please note the most recent information about the ITSMA-X community can be found here Upcoming event - Jan 17, 2018: https://community.softwaregrp.com/t5/SMA-X-Learn/PF-Live-Meeting-Request-Management-January-17/ta-p/1628747 ------------------------...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Hello Joao, There are multiple ways to get the information related to the cookies, as a result you will probably get different answers. Here is one way: Please see attached - I took some screenshots and highlighted how you move from one step to the n...
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