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How to export Knowledge Articles from Service Anywhere?
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We have a category setup in our Service Catalog in SAW that links to another application. Is there a way to tell how many times that category has been selected in the Service Catalog?
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Please join us for a special session dedicated to Service Anywhere customers. During this one hour session we will hear from customers who have transitioned from SAW to SMA-X, as well as spotlight some of the partners offering SMA-X as a service. Pro...
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Hi! I'm trying to send a new notification in Proposal that should contain the last comment made. The email is sent but empty, it doesn't show the comment. The notification template just says: comment: ${lastComment} The rule that sends the notificati...
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I would like to run a raw data report for Requests that includes the request's description. I don't see that field in the available Columns in the Report properties; what am I missing? Dakker
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I'm new to HP SAW and am looking to migrate our current ITSM. As part of this we will likely have to determine how to use the REST API to: -Get Ticket Details by Ticket # -Get Tickets for a User -Get Tickets by Custom Variable -Create Ticket by Ticke...
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Please note the most recent information about the ITSMA-X community can be found here Upcoming event - Jan 17, 2018: https://community.softwaregrp.com/t5/SMA-X-Learn/PF-Live-Meeting-Request-Management-January-17/ta-p/1628747 ------------------------...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Hello Joao, There are multiple ways to get the information related to the cookies, as a result you will probably get different answers. Here is one way: Please see attached - I took some screenshots and highlighted how you move from one step to the n...
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