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dear community, my request is to be able to show the values of the user options -entered on an offer from the catalog- on the notifications beng sent. for example an operator chooses a value from a list called "Profile" and also enters a va...
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Hello, We have put in place our OPB with OO. We are then able to define in the task plan some automated task with execution of integration action "Execute Operations Orchestration (OO) flow" (see screnshot below) However we would like to be...
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dear community, my objective is that i need to filter some values of the "deliver location" list. for example when an operator opens an IT service request, he shouldn't be able to select any deliver location value that contains the word...
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I would like to run a raw data report for Requests that includes the request's description. I don't see that field in the available Columns in the Report properties; what am I missing? Dakker
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I'm new to HP SAW and am looking to migrate our current ITSM. As part of this we will likely have to determine how to use the REST API to: -Get Ticket Details by Ticket # -Get Tickets for a User -Get Tickets by Custom Variable -Create Ticket by Ticke...
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Hi. I need to create a new role to allow the administration of entities of type Person and Group. I don't want this role to be able to modify anything else from the Administration tab (rules, categories, list, packages etc). I tried this combination:...
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Please note the most recent information about the ITSMA-X community can be found here Upcoming event - Jan 17, 2018: https://community.softwaregrp.com/t5/SMA-X-Learn/PF-Live-Meeting-Request-Management-January-17/ta-p/1628747 ------------------------...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Hello Joao, There are multiple ways to get the information related to the cookies, as a result you will probably get different answers. Here is one way: Please see attached - I took some screenshots and highlighted how you move from one step to the n...
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