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We wanted to edit a field in the requests for a close tickets for reporting purpose. The field of the ticket age should be re-calculated for the New Rules we had created. The rules and reports are working perfectly for new tickets that are getting re...
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We are trying to use the "Duplicate" Function to clone a change record, but it doesn't seem to be copying over the Assigned Group value. We have a validation setup on that field so because the value is not getting copied over the validation...
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Hi everyone. As we want to include our contracts with suppliers in the SAW, we have a problem with the Effective from field which allow us to select only a future date. Any possibility to allow the selection of a past date ? Thanks. Frank.
Posted to:
Original author:
Hi everyone. As we want to include our contracts with suppliers in the SAW, we have a problem with the Effective from field which allow us to select only a future date. Any possibility to allow the selection of a past date ? Thanks. Frank.
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Original author:
Hello, I am trying to define suggested value for offering field for my Helpdesk. We have a list of several offering with Display Label starting by HELPLINE. I am trying to apply the following rule: However this is not working. I have tried with filte...
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Hello, In our offering, we have buil a task plan. After one manual task we want to perform a decision based on the status of this task. First question: We are not able to retrive this status. Do you have any idea to be able to retrieve this status? S...
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Please note the most recent information about the ITSMA-X community can be found here Upcoming event - Jan 17, 2018: https://community.softwaregrp.com/t5/SMA-X-Learn/PF-Live-Meeting-Request-Management-January-17/ta-p/1628747 ------------------------...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Hello Joao, There are multiple ways to get the information related to the cookies, as a result you will probably get different answers. Here is one way: Please see attached - I took some screenshots and highlighted how you move from one step to the n...
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