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Can an alert or Banner be launched when a call reaches it's deadlinee

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Kieran_3
Absent Member.

Can an alert or Banner be launched when a call reaches it's deadlinee

Hi

When a call reaches it deadline can a banner or alert of some kind be triggered does service dek have a banner built in?

Thanks Kieran
Hi
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George M. Meneg
Absent Member.
Solution

Re: Can an alert or Banner be launched when a call reaches it's deadlinee

Hello Kieran,

The following DB rule should make the work:

When service call is created or modified
where NOT (Assignment;To person is empty)
AND Deadline (*) is empty, Schedule the validation of this condition at 1 minute After Deadline, Only execute once
Run Banner (Command Exec Action) , Runs banner, Host: [Assignment;To person;Account;Host], Command line: C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\agent\bin\banner.exe, Parameters: Service Call

Be sure to specify the right command line arguments of banner.exe. Also, in order to run on assignee's host, for each account the host must be specified.
menes fhtagn
4 REPLIES
George M. Meneg
Absent Member.
Solution

Re: Can an alert or Banner be launched when a call reaches it's deadlinee

Hello Kieran,

The following DB rule should make the work:

When service call is created or modified
where NOT (Assignment;To person is empty)
AND Deadline (*) is empty, Schedule the validation of this condition at 1 minute After Deadline, Only execute once
Run Banner (Command Exec Action) , Runs banner, Host: [Assignment;To person;Account;Host], Command line: C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\agent\bin\banner.exe, Parameters: Service Call

Be sure to specify the right command line arguments of banner.exe. Also, in order to run on assignee's host, for each account the host must be specified.
menes fhtagn
Kieran_3
Absent Member.

Re: Can an alert or Banner be launched when a call reaches it's deadlinee

HI

Do you have a Banner.exe I canj use or know where I can get one?

Thanks Kieran
Hi
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Mauricio Consta
New Member.

Re: Can an alert or Banner be launched when a call reaches it's deadlinee

Hi Kieran, The banner application is part of the Service Desk Agent, you can find it on the product CD in the integrations group. The Agent is necesary if you want to launch commands on remote machines.
Ashly A K
Absent Member.

Re: Can an alert or Banner be launched when a call reaches it's deadlinee

hi!

You must have solved the problme by now, because the reply you got are very correct. Let me add two more points.

1) Agent is a MUST. So install it and patch it (same as the server and client)

2) Banner won't run, if you have a personal firewall installed on the clinet system.

http://www.geocities.com/helponhpopenview