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Service Desk Practitioners Forum
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Create aplication in CI in SD 4.5 SP 18

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Maximo 5
Super Contributor.

Create aplication in CI in SD 4.5 SP 18

Hi

I want to make an aplication in CI as Service. View attach

Is possible?
Thank you
5 REPLIES
Michel SILVA SO
Outstanding Contributor.

Re: Create aplication in CI in SD 4.5 SP 18

Hello Maximo,

to show a list of CI's based on a certain criteria... This is something that seams not possible in HPOV SD. :o(

If the field was not forseen it is simply not possible.

I also wanted to create a table showing some HPOV SD elements on a Service Call but no way.

Maybe one of the Database experts could help for this.

Rgds,
Michel
Vasily Kamenev
Acclaimed Contributor.

Re: Create aplication in CI in SD 4.5 SP 18

HI
If you like have the list of CIs used by Services, before relate CI to Service.

Vasily
Michel SILVA SO
Outstanding Contributor.

Re: Create aplication in CI in SD 4.5 SP 18

Hi Vasly,

Could you explain how you implemented that solution... not so obvious through the sceen shot.

Many thanks.

Rgds,
Michel
Vasily Kamenev
Acclaimed Contributor.

Re: Create aplication in CI in SD 4.5 SP 18

Michel.
Are you like get list of CI by Service? if yes, then open Service and in "Configuration Items" relations field add CIs by this Service. After when this Services will be set in SC this Action activated automatically and you can use it.

Vasily
Michel SILVA SO
Outstanding Contributor.

Re: Create aplication in CI in SD 4.5 SP 18

Many thanks

Michel