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Service Desk Practitioners Forum
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Custom field not shown with admin user

Fenny_1
Honored Contributor.

Custom field not shown with admin user

Hi,
Am using SD 5.1. I made a custom field with my user "abc" and i activated this field to all categories.
But now when i logged in on the SD application server with Admin user. I'm not able see that field in Required fields and even on the fields listed in rules.
Why is this happening?
2 REPLIES
MarkvL
Acclaimed Contributor.

Re: Custom field not shown with admin user

Hi Fenny,

Most likely this is a cache issue. Try to manually delete the cache on both server and client.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Fenny_1
Honored Contributor.

Re: Custom field not shown with admin user

Kindly tell me where this cache is located on server?