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HP ServiceDesk 4.5 sd_import problem

0x10c
New Member.

HP ServiceDesk 4.5 sd_import problem

Hi all,

 

I encounter a problem with importing an XML using sd_import: I can't seem to empty fields. When I for example empty the field 'Middle name' in various ways in the XML the original value remains in HPSD.

 

I've been reading the Data Exchange Administrator’s Guide and I tried Google but I can't find an answer. Did someone encounter the same problem in the past? What I want is to be able to empty fields in HPSD using XML and sd_import. When I change the middle name it is actually updated in HPSD.

 

Kind regards,

 

 

Stefan

1 REPLY
0x10c
New Member.

Re: HP ServiceDesk 4.5 sd_import problem

Hi all,

 

Just wanted to let you know that this issue has been resolved. The solution is to use __EMPTY__ between the value tags in the XML to remove the value from HPSD.

 

Thanks for the heads up Rudolf. :)

 

Kind regards,

 

 

Stefan