Maintenance is complete- We've moved from the saas.hpe.com domain to softwaregrp.com click to read more
As part of our journey to complete our separation work and our future integration with Micro Focus, we've now updated our domain for the community. This is an interim step, which will be followed by a series of future update / improvements: - Piloting Idea boards - Refreshing the entire UI. (more to come later) - and more
Service Desk Practitioners Forum
cancel

How to restrict rights when status changed

Stanly_3
Trusted Contributor.

How to restrict rights when status changed

Hi,

I have different status fields like Registered,Dispached,Inprogress,Resolved and closed.
I have given wright right on status field to SupportEngineer role.
Now my support engineer able to change the status of servicecall.

I would like to disable right on status field of engineer once Engineer changes Status Resolved.

Please help me.

Thanks in advance.

Stanly
2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: How to restrict rights when status changed

Hi,

have a look at the suggestions here. the status entitlement may be the best option.


http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1147113
Highlighted
Karol Raffay
Super Contributor.

Re: How to restrict rights when status changed

You can set up Status in administrator console:
Security - Role - Specialist - Service Call (Details)- Status Access (Only modify in status range).You choose status from and to.