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Service Desk Practitioners Forum
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OVSD Client 2008 SP25 - Views Autoformatting (colors)

Nikita Mironov_
Trusted Contributor.

OVSD Client 2008 SP25 - Views Autoformatting (colors)

Dear Colleagues
I installed OVSD Client 2008 SP25. Seems to work fine except one thing. We widely use Views Auto formatting (marking different records in views with different colors). This thing seems not to work. I created the brand new view and tried to highlight some Service Calls with green color, but the Client keeps showing all records with no formatting. Has anyone faced this issue?
4 REPLIES
Nikita Mironov_
Trusted Contributor.

Re: OVSD Client 2008 SP25 - Views Autoformatting (colors)

Java Vendor: Sun Microsystems Inc.
Java Version: 1.5.0_14
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Michael Daly_2
Super Contributor.

Re: OVSD Client 2008 SP25 - Views Autoformatting (colors)

Hi Nikita

I have Client 2008 installed on both our test system and a few clients on our live system, and you are right, the edit View -> [Auto Format...] with a rule that colours the font, or makes the font 'bold' doesn't work. I don't know whether it is the Condition Rules that don't work, or the formatting doesn't get applied. I think this is an urgent 'fix-it' job for HP.

Regards

Michael Daly
25 March 2008
Nikita Mironov_
Trusted Contributor.

Re: OVSD Client 2008 SP25 - Views Autoformatting (colors)

Thank you Mike. At least I'm no alone with this bug. The only attribute which works fine with Autoformatting is the number of OVSD Object (such as Service Call number, Change Number, etc.). The rest seems not to work.

OK. lest wait for new SP
Michael Gregor
Outstanding Contributor.

Re: OVSD Client 2008 SP25 - Views Autoformatting (colors)

Hi Nikita.

We also have problem with colours. I have sent in this issue to HP but have not received an answer yet. Hope they fix it soon.

Michael