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Service Desk Practitioners Forum
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SM7.01: population of Expected resolution field in Interaction

Lina Palionyte
Respected Contributor.

SM7.01: population of Expected resolution field in Interaction

What steps and actions should be done to get Expected resolution field filled automatically in Interaction record (registration phase)?
I understand, that this field should be filled with data from SLA (SLO, Response Criteria, Duration), but it doesn't work for me...