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Service Desk Practitioners Forum
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Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

Karol Raffay
Super Contributor.

Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

We need ordering by ID in the Service Call (Full)view.How can we set up?
In the admin console have to set up Caller All Calls view ordering by ID.In spite of doesn't work.
6 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

Hi,

Hi are you using the service pages part of the admin console. Here are sone sample settings which will work

Admin Console â Service Pages â Presentation â SP View
Support Requests â Customer All Support Requests (This is the default view name for all calls).

Set the sort by ID

Once changed if it is not sorting as it should then stop and start the SP service

If this doesn't work post back, you may have to clear the SP cache. I will the cache location for you
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

Hi Karol,

have you had any luck with it?
Karol Raffay
Super Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

We have setup as you write,but it operating well only when number of records = 17 then when number of records > 17 (example 65 records) doesn't work.
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

Hi Karol,

thats odd. There are 2 views the restricted list and the non restricted list. Each needs to have its sorting and filter set up.

Maybe clear the servicepages cache
Stop the tomact service

Clear the cache
Goto x:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\service pages\work\localhost
Delete all the files

Start the tomcat service
Karol Raffay
Super Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

to Mark: it doesn't work,send a listservicecalls.jsp
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Karol Raffay
Super Contributor.

Re: Service Pages : Ordering in Service Call (Full) ListServiceCalls.jsp

I have found a solution from colleague.