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Service Desk Practitioners Forum
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java.lang error

Rory Emmans
Outstanding Contributor.

java.lang error

When user trying to sign onto Service Desk 3.0 Sp5 receiving error java.lang.NoClassDefFound: com/hp/ifc/ui/AppDataForm

Any ideas besides re-installing Service Desk from scratch
2 REPLIES
Antonio Valle_1
Acclaimed Contributor.

Re: java.lang error

You can try clearing the cache (removing all the contents of the directory ) and renaming the file forms.dat.

Antonio
Jasper Verweij
Acclaimed Contributor.

Re: java.lang error

Rory, did Antonio solution helped? It was also my first idea.

You'd better post your questions about Service Desk in IT Service Management section in stead of OpenView Applications