Service Desk Practitioners Forum

"Load SC Template" box in OVSD 5.X

Absent Member.

"Load SC Template" box in OVSD 5.X

Dear Sir/Madam,

Our customers are using OVSD 5.0 SP1 and 5.1. They created various service call templates to meet their help desk center's need. The description of each service call template is more than 15 characters. The OVSD 5.X Service Call ticket pull down menu of "load template" box cannot display more than 13 characters.

Is there any way we can extend the display window length of the "load template" box? See the attached diag.

Thank you.