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Maximum Attachment Size

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Maximum Attachment Size

Currently our company record allows a a maxium attachment size of 5MB per attachment, and a total of 25MB per ticket.  We have specific users that have a need to attach pdfs in the 25-30MB range.  Would this size of attachment cause any issues? I was planning to only give particular users this size limit by specificing the limit in their operator records. 

Any thoughts, recommendations or best practices around this?

Thanks.

1 REPLY
Knowledge Partner
Knowledge Partner

Re: Maximum Attachment Size

Your are in the right path. Just set the value you want for the specific operator. 

Regards,
Breno Abreu

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