NOTICE: Branded Content
NOTICE: Certain versions of content (“Material”) accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.
Service Desk User Discussions
cancel

Maximum Attachment Size

Highlighted
Trusted Contributor.. SCSM123 Trusted Contributor..
Trusted Contributor..

Maximum Attachment Size

Currently our company record allows a a maxium attachment size of 5MB per attachment, and a total of 25MB per ticket.  We have specific users that have a need to attach pdfs in the 25-30MB range.  Would this size of attachment cause any issues? I was planning to only give particular users this size limit by specificing the limit in their operator records. 

Any thoughts, recommendations or best practices around this?

Thanks.

1 REPLY
Knowledge Partner
Knowledge Partner

Re: Maximum Attachment Size

Your are in the right path. Just set the value you want for the specific operator. 

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!