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Service Desk User Discussions

Maximum Attachment Size

SCSM123 Trusted Contributor..
Trusted Contributor..

Maximum Attachment Size

Currently our company record allows a a maxium attachment size of 5MB per attachment, and a total of 25MB per ticket.  We have specific users that have a need to attach pdfs in the 25-30MB range.  Would this size of attachment cause any issues? I was planning to only give particular users this size limit by specificing the limit in their operator records. 

Any thoughts, recommendations or best practices around this?


BrenoAbreu Outstanding Contributor..
Outstanding Contributor..

Re: Maximum Attachment Size

Your are in the right path. Just set the value you want for the specific operator. 

Breno Abreu

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