NOTICE: Branded Content
NOTICE: Certain versions of content (“Material”) accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.
Service Management Automation

Service Management Automation

Micro Focus delivers a unified, analytics-driven suite of applications to manage the service portfolio and lifecycle on a single, big data platform. Machine learning and predictive analytics drive a distinguished consumer-grade user experience with native mobile capabilities and a world class agent productivity environment. See here for more information.


IT Service Management Blog

Gain insights and best practices to accelerate service deliver while simplifying the control of service desk and ITSM using built-in ITIL best practices.
85 Posts

SMA Idea Exchange

1008 Posts 2 hours ago

SMA-Service Manager Suite

Updates, news, and discussions for SMA-SM Suite and Service Manager customers. SM customers with questions related to the unified SMA Service Portal, see the SMA-X Suite community.
220854 Posts

IT Asset Manager

The latest updates, news & discussions about IT Asset Manager.
23476 Posts

SMAX Suite

Updates, news and discussions for SMAX Suite customers, and SM customers using SMA Service Portal.
277 Posts
Community Announcements

We are pleased to announce the “ITOM Idea Exchange”, a new addition to the Micro Focus Software Community. Customers are the center of our innovation, and Idea Exchange provides a modern, interactive, platform to support collaborating on product ideas and enhancements.

As a community member, you can post your ideas the same way you post other Community messages, add comments and show support to other’s ideas by voting. We have already seeded these Idea Exchanges with top ideas from the existing ER system, among others. Please take a look and vote for your favorites. Don’t see your #1 idea related to your product? Please add it!

This new Idea Exchange provides customers greater transparency, more easily identifies trends and popular ideas, and kick starts the requirements process by providing the opportunity to help refine ideas. While there is no guarantee that your ideas will be accepted, Micro Focus product management will actively monitor the community and provide updates as needed. These updates are visible to all community members so anyone can track the status of the ideas.

For more information on the process see the Submission Guide

Please join us for the 2018.05 SMA Suite Release Readiness webinars

The Service Management Suite Release Readiness webinars are designed to ready your team for this latest release, and include an overview of new features and capabilities, live demonstrations, deployment and update details, and live Q&A. There are three webinars – two targeting SMAX and one targeting SMA-SM.

When & Who Should Attend?


SMA Suite Option & Topic

Conference details

Post Live Event Link

Wednesday May 9, 2018


SMAX – Release Overview

Join WebEx meeting


Thursday May 17, 2018


SMA-SM – Release Overview

Join WebEx meeting


Wednesday May 23, 2018


SMAX – Release Drilldown including SMA Studio

Join WebEx meeting