Service Manager Documentation Forum

HM SM 9.40 Architecture design

FlorianHP Absent Member.
Absent Member.

HM SM 9.40 Architecture design


We are trying to design an hypothetical HP Service manager infrastructure.

I read the sizing documentation but I couldn't find any response to several questions :

1st : I saw in HP service manager sizing documentation several sizing for the Knowledge management module (small, medium, large...), is the search engine included in that ? (METI1.png file)

2nd : If the search engine is not included in that, do we have any precise metrics to calculate the resources to affect.
It's written minimum of 8GB of RAM, 16GB for better performance. (METI2.png file)
We expect only 50 users simultaneously on this functionally so the requirements seems very high according to our user number and incomplete.

Thanks in advance for your replies,



Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: HM SM 9.40 Architecture design

The goal of the KM allocated memory is to allow the index to be loaded in memory at startup (it needs to grab all memory at startup). You could start with a lower amount (at least 4GB, I think) and monitor utilization, but once the index exceeds the allocated memory you start running into performance problems due access response times. Very few of the customers I have worked with have exceeded the 8GB base even with a much larger installation.

Kudos - what, where, how, and why
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FlorianHP Absent Member.
Absent Member.

Re: HM SM 9.40 Architecture design

Thanks for your reply!