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HPSM skill Level

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ulto1  Honored Contributor..
 Honored Contributor..

HPSM skill Level

Hi Guys,

Can anyone please let me know what a person should know or should be able to do in HPSM in each of the below skill Levels?

Basic, Intermediate, Advanced, & Expert.

Thanks

 

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Wodisch_1 Outstanding Contributor.
Outstanding Contributor.
Solution

Re: HPSM skill Level

Hi,

AFAIK there is no general defition of these "skill levels", to start with.

Then there are so many different areas of SM and so many different groups of people using it.

But assuming that you want to start from scratch, you need to be able to:
- know ITIL!
- install/setup and patch the Operating System for the one or multiple servers you want SM to run on
   install/setup and configure the proper/supported Java Runtime/Development Kit,
   install/setup and configure the proper/supported Java Container server(s), e.g. Tomcat
- install and configure the different part that build the SM environment:
   1 Database server and client(s),
   1 or more SM-Servers,
   1 or more SM-Clients (Windows Client),
   1 or more WebTier-Servers,
   0 or more Mobility Client servers,
   0 or more Service Request Catalog servers,
   0 or more Vertica servers,
   some more optional features, if needed...
- then you almost certainly want to adapt the out-of-the-box installation coser to your needs:
   the data structures you need (additional columns and/or tables to store the data),
   the forms (i.e. input masks) you need,
   the workflows you need (processes from the user's point of view),
   the integrations you need: to notification system(s), monitoring tool(s), CMDB(s) and/or CMS(s), ...
- then you have to operate/run your environment:
   administration, operation, backup/restore, patching, ...
- and you need to understand the application side of the tools - what are your users doing with the tool?
   interactions/first level/service desk tickets,
   incident tickets (and maybe incident task tickets),
   problem tickets (and maybe problem task tickets),
   known error tickets (and maybe known error task tickets),
   change tickets and change task tickets,
   reporting about these,
   knowledge management articles,
   request management tickets,
   service level management (SLAs, SLOs, SLM, contracts, ...),
   service catalog
- and how their needs change over time so you have to adapt your environment,
- a lot of additional, but mostly optional features/topics

For all that you would need the appropriate knowledge and quite some experience.. 

Maybe most of us might agree that
- most of these topics are not to be considered "basic" or "intermediate"
- usually these tasks are split off to separate groups of people with different skill sets

With all that "silo-ing" happening within IT departments for some time,
it is more and more challenging to truly answer you question.

FWIW,
Wodisch

Disclaimer: I happen to work as a trainer for HPE Software Education Services, and I am teaching people to be able to do all that or SM (and some other HPE software products)

2 REPLIES
BrenoAbreu Outstanding Contributor.
Outstanding Contributor.

Re: HPSM skill Level

I believe this is the most unusual question I've seen here...

Take a look at the certifications available...

HP AIS: http://certification-learning.hpe.com/tr/datacard/certification/AIS-SerMgrv9

HP ASE: http://certification-learning.hpe.com/TR/datacard/Certification/ASE-SerManSfwv9

I believe that these levels are more useful to put you in a range of salary... The most important thing is your capacity to acquire new knowledge from different sources (like this forum) and apply all your previous experience and knowledge to solve real problems.

Hope it helps.

Regards,

Breno Abreu

 

If you feel this was helpful please click the KUDOS! thumb below!
Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
Wodisch_1 Outstanding Contributor.
Outstanding Contributor.
Solution

Re: HPSM skill Level

Hi,

AFAIK there is no general defition of these "skill levels", to start with.

Then there are so many different areas of SM and so many different groups of people using it.

But assuming that you want to start from scratch, you need to be able to:
- know ITIL!
- install/setup and patch the Operating System for the one or multiple servers you want SM to run on
   install/setup and configure the proper/supported Java Runtime/Development Kit,
   install/setup and configure the proper/supported Java Container server(s), e.g. Tomcat
- install and configure the different part that build the SM environment:
   1 Database server and client(s),
   1 or more SM-Servers,
   1 or more SM-Clients (Windows Client),
   1 or more WebTier-Servers,
   0 or more Mobility Client servers,
   0 or more Service Request Catalog servers,
   0 or more Vertica servers,
   some more optional features, if needed...
- then you almost certainly want to adapt the out-of-the-box installation coser to your needs:
   the data structures you need (additional columns and/or tables to store the data),
   the forms (i.e. input masks) you need,
   the workflows you need (processes from the user's point of view),
   the integrations you need: to notification system(s), monitoring tool(s), CMDB(s) and/or CMS(s), ...
- then you have to operate/run your environment:
   administration, operation, backup/restore, patching, ...
- and you need to understand the application side of the tools - what are your users doing with the tool?
   interactions/first level/service desk tickets,
   incident tickets (and maybe incident task tickets),
   problem tickets (and maybe problem task tickets),
   known error tickets (and maybe known error task tickets),
   change tickets and change task tickets,
   reporting about these,
   knowledge management articles,
   request management tickets,
   service level management (SLAs, SLOs, SLM, contracts, ...),
   service catalog
- and how their needs change over time so you have to adapt your environment,
- a lot of additional, but mostly optional features/topics

For all that you would need the appropriate knowledge and quite some experience.. 

Maybe most of us might agree that
- most of these topics are not to be considered "basic" or "intermediate"
- usually these tasks are split off to separate groups of people with different skill sets

With all that "silo-ing" happening within IT departments for some time,
it is more and more challenging to truly answer you question.

FWIW,
Wodisch

Disclaimer: I happen to work as a trainer for HPE Software Education Services, and I am teaching people to be able to do all that or SM (and some other HPE software products)