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Incident Management downtime records

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Incident Management downtime records

Hi,

Is there any documentation about Incident Management downtime records?

Incident Management downtime records

 
Type of availability Description Explicit unavailability The downtime experienced by the failing device. Implicit unavailability The downtime experienced because of the failure of a parent or controlling device. Perceived unavailability The explicit or implicit downtime during normal business hours. The total reflects only working hours.