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Service Manager Documentation Forum

Incident Management downtime records


Incident Management downtime records


Is there any documentation about Incident Management downtime records?

Incident Management downtime records

Type of availability Description Explicit unavailability The downtime experienced by the failing device. Implicit unavailability The downtime experienced because of the failure of a parent or controlling device. Perceived unavailability The explicit or implicit downtime during normal business hours. The total reflects only working hours.

Re: Incident Management downtime records

Hello @xpts184 did you get any documentation?