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Service Manager Documentation Forum
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Incident Tickets - best practice

Undemane Absent Member.
Absent Member.

Incident Tickets - best practice

When an application team gets an incident ticket assigned to them (let's say from the Service Desk), and they need help from DBA, Hosting, and Network teams to triage the issue. Should they open a Related Incident ticket and get people to help them or should they be using Incident tasks?

What is the best practice for this scenario?