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Change Workflow is not displayed for one change category only (SM 7.02)

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Norita Super Contributor.
Super Contributor.

Change Workflow is not displayed for one change category only (SM 7.02)

The Workflow tab shows a blank page. This happens only for one change category.

The associated format is cm3rcategory.

Here is an image to illustrate the symptom   (SM 7.02)  (please look at the empty graph shown at the bottom of the image)

Thanks in advance,

Norita

Good questions will have Good answers
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Accepted Solutions
-m- Absent Member.
Absent Member.
Solution

Re: Change Workflow is not displayed for one change category only (SM 7.02)

Troubleshooting:

Remove a phase from the category record, save changes, exit the record, and access the category again.

Repeat this process until it works or there are no more phases.

 

Assuming it starts working, review the Change Phase record that was last removed.

Focus attention on the Auto Open Tasks tab (check for invalid Categories).

4 REPLIES
-m- Absent Member.
Absent Member.
Solution

Re: Change Workflow is not displayed for one change category only (SM 7.02)

Troubleshooting:

Remove a phase from the category record, save changes, exit the record, and access the category again.

Repeat this process until it works or there are no more phases.

 

Assuming it starts working, review the Change Phase record that was last removed.

Focus attention on the Auto Open Tasks tab (check for invalid Categories).

Micro Focus Expert
Micro Focus Expert

Re: Change Workflow is not displayed for one change category only (SM 7.02)

The Workflow widget is also quite touchy regarding format changes.

But as this appears to be the oob format (right?), you can exclude that.

Acclaimed Contributor.. Vadim Gorda Acclaimed Contributor..
Acclaimed Contributor..

Re: Change Workflow is not displayed for one change category only (SM 7.02)

Hello,

Like -m- said try to catch the bad phase. From my past experience it does happen when something I wrong with phase record which is used in WF.

Norita Super Contributor.
Super Contributor.

Re: Change Workflow is not displayed for one change category only (SM 7.02)

Thanks  -m-  ¡it works! following the steps you suggest to me.

 

best regards,

Norita

Good questions will have Good answers