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How do I customize the format for auto complete on the Affected Service field

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erbian  Valued Contributor..
 Valued Contributor..

How do I customize the format for auto complete on the Affected Service field

The auto complete for the Affected Service field in Incidents and Interaction displays five columns:

  • Display Name
  • CI Identifier
  • Environment
  • Type
  • Config Admin Group

I would like to remove the Ci Identifyer and Environment columns.
How do I do that?

We are using Service Manager version 9.51.

1 ACCEPTED SOLUTION

Accepted Solutions
josh  Valued Contributor..
 Valued Contributor..
Solution

Re: How do I customize the format for auto complete on the Affected Service field

Those might be defined in your data policy for the device table.

 

To check, go to datadict, search on "device", then click the tab on the right labeled "Auto Complete Table Columns" and see if you find those columns listed. If they're there, you can just remove the ones you don't want. This would change the autocomplete columns for all forms referencing the device table, not just your SD & IM forms.

3 REPLIES
Jose_A_SM Trusted Contributor..
Trusted Contributor..

Re: How do I customize the format for auto complete on the Affected Service field

Hello erbian,
hope you are doing well.

After several attempts of isolating the form required in order to edit the columns as desired, unfortunately I could not get the specific table form (also known as "qbe") to modify.

Sorry for the inconveniences this may cause.

Best regards!

josh  Valued Contributor..
 Valued Contributor..
Solution

Re: How do I customize the format for auto complete on the Affected Service field

Those might be defined in your data policy for the device table.

 

To check, go to datadict, search on "device", then click the tab on the right labeled "Auto Complete Table Columns" and see if you find those columns listed. If they're there, you can just remove the ones you don't want. This would change the autocomplete columns for all forms referencing the device table, not just your SD & IM forms.

erbian  Valued Contributor..
 Valued Contributor..

Re: How do I customize the format for auto complete on the Affected Service field

Thanks a lot. This fulfilled our needs.

/Erik