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Incident is Resolved but throwing process panel error

Basavaraj_Dani Absent Member.
Absent Member.

Incident is Resolved but throwing process panel error

Hi,

 

When incident is "Resolved" and clicked on Save its showing error like"Process panel calc.validations in RAD format.cval encountered error in line 8 (format.cval,calc.validations)" ,Please anybody help me in this , i am struggling so much

 

Thanks

Basavaraj Dani

21 REPLIES
EMSSupport Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi ..,

Please check your Fc calculation 8th line ...

Amen16 Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hello Basavaraj,

 

I noticed you created different threads at the same time about different issues.

 

Can you provide us more information about any changes you made on your system?

 

What version are you using? Was it working fine before?

 

You could also try reverting any changes to see if you notice any differences.

 

On this specific issue, as it was already mentioned please check line 8 looking for the problem there.

 

Regards,

Alex

HP Support
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Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 

I am using SM 9.30,I am the new guy to this environment,before me another person working on it,

 

in 8th line some calulation is there

Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: Incident is Resolved but throwing process panel error

Actualy, the error appears to reference the 8th validation in format control, not the 8th calculation. Note that it could be referencing either the Master FC record (same as tablename, normally) OR the format-specific FC (same as form name). 

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Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 

In FC calulation condition is critical.user in $file=nullsub(critical.user in $file, false) for Update and initial are true

 


and in Validation part false is there,why its throwing error

 

Micro Focus Contributor
Micro Focus Contributor

Re: Incident is Resolved but throwing process panel error

Hi Basavaraj,

 

have you done any changes or written new condition in FC? if so just try to revoke those changes then it should work.

 

Issue is clearly with the condition which you have written in FC. This may not be the exact line no in FC.

 

Assign Kudos this as helped you.

 

Regards,

Madhan

Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 I didn't done any changes in the FC, i have attached FC screen shot file.once u check it

 

Micro Focus Contributor
Micro Focus Contributor

Re: Incident is Resolved but throwing process panel error

share the FC of Im.update.incident and probsummary unl file

Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 

Please find the attachment

Micro Focus Contributor
Micro Focus Contributor

Re: Incident is Resolved but throwing process panel error

Hi Basavaraj,

 

I checked and could not find any error.

 

Follow the below steps to confirm if FC is culprit.

 

Rename im.update.incident & probsummary of FC then try to reproduce the issue, to my knowedge it should not give u any error, if there is no error then try to reproduce the issue keeping one of the FC active(restoring the FC name) this will help you to drill down to check which FC is causing the issue.

 

Regards,

Madhan

Piku Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi Basavaraj,

As John stated, check your 8th validation in master or form level FC.

hth,
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Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 

I renamed the Im.update.incidents & probsummary,the issue is same.

Micro Focus Contributor
Micro Focus Contributor

Re: Incident is Resolved but throwing process panel error

Hi Basavaraj,

 

Can you tell me the steps which was performed, the intention behind renaming it is making im.update.indicent and probsummary unavailable. there should not be any FC by im.update.indicent and probsummary.

Logout then reproduce, was this step performed?

because the error which you are getting is because of some error in FC.

 

Regards,

Madhan

Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

I reanamed as im.update.inicdent as IM.update.incident.test and probsummary as probsummary.test


But i am not getting Process panel error.please tell what step i have to take next