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Service Manager / Service Center User Discussions
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Incident is Resolved but throwing process panel error

Micro Focus Contributor
Micro Focus Contributor

Re: Incident is Resolved but throwing process panel error

Please assign Kudos if it helpful.

 

Check in FC now, there will be some condition which is causing this error

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Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

IN FC i am not getting what is the error exaclty,i already shared unl file ,once u can check it and tell me the next step reslove the issue

 

 

Piku Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi ,

We can not upload these unl as might disturb our environment too.
just paste snap shot shot of 8th validation from both your FC.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

HI,

please find the attachment,IN IM.update.incidnet validation 8th lineis there but in probsummary only few validation

 

 

Piku Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

Why it is false in 'update' column ?
If false then error should not be there.
Post your query and calculation tab snap shot too of probsummary FC.
And exactly when do you got this error. while providing 'assignee.name' ?

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
Basavaraj_Dani Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

Hi,

 

exaclty this issue happening when the inicdent status change from "Pending Vendor" to "Pending for service provider"

please find the attachment and help me in this

Piku Absent Member.
Absent Member.

Re: Incident is Resolved but throwing process panel error

but initially you told when resolve and click on save.
Issue is there for validations please check and post all validation snap shot for both fc with full error message.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.