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Service Manager / Service Center Practitioners Forum

Problem loading UNLs

Respected Contributor.

Problem loading UNLs

Hi all,


I'm trying to load the production unls on another server (Windows 2008 R2 - 64Bits) the load process stops after a while and returns the following error message:


Error! Exception caught in syman(): Win32 Exception: 0xC0000005 (instruction 1DD39F3 while writing address 0x00000088)

this application has requested the Runtime to terminate it in an unusual way.


(The database used is Oracle, a new tablespace was created and defined as default to the SM user) .


Does anyone have an idea how to bypass this issue ?


Thanks in advance.


Best regards,



Acclaimed Contributor.

Re: Problem loading UNLs

If it fails after a while, it could be timing out or ran out of resources like memory or dealing with locks. To rule out locks, run it when there's not many users, preferably only your connection. To rule out timeout, create a servlet with longer timeout value and special port number for your connection to connect and load the files. To rule out memory, keep an eye on resources and any out of memory errors in the logs as well.

If your unload is very big and only contain records, you want to involve your dba and do it via db tools instead.