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Service Manager 7 RAD Development - Where to start?

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Craig R Taylor Absent Member.
Absent Member.

Service Manager 7 RAD Development - Where to start?

Hi folks,

I am looking to learn more about the different ways of doing customization using code within SM7 but I have no idea where to even start.

Is there a "Hello World" example I can start with? Where can I find docs on this?
You can observe a lot just by watching. - YOGI BERRA
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John Stagaman Absent Member.
Absent Member.
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Re: Service Manager 7 RAD Development - Where to start?

Most tailoring in Service Manager is done using standard utilities in the application. You never directly modify RAD code--it is no longer an option.

You can use JavaScript to create new functionality not available in the OOB system, and there is a guide to JavaScript available on the support site.

Before trying anything, you really should take the Essentials and Tailoring classes so that you can get an idea of how the application tailoring utilities work and of the application architecture. The best written reference on tailoring that I've seen is a book my Mike Saunders available from newdaypress.com about Tailoring Techniques for ServiceCenter 6.2--most of it directly applies to SM7.
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John Stagaman Absent Member.
Absent Member.
Solution

Re: Service Manager 7 RAD Development - Where to start?

Most tailoring in Service Manager is done using standard utilities in the application. You never directly modify RAD code--it is no longer an option.

You can use JavaScript to create new functionality not available in the OOB system, and there is a guide to JavaScript available on the support site.

Before trying anything, you really should take the Essentials and Tailoring classes so that you can get an idea of how the application tailoring utilities work and of the application architecture. The best written reference on tailoring that I've seen is a book my Mike Saunders available from newdaypress.com about Tailoring Techniques for ServiceCenter 6.2--most of it directly applies to SM7.
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sergi_rp Absent Member.
Absent Member.

Re: Service Manager 7 RAD Development - Where to start?

Hi Graig!

Can you give me the URL of this guide? I need customize some sm behaviours, but I don't know how to use javascript in SM.

Thanks a lot!
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Vadim Gorda Acclaimed Contributor.
Acclaimed Contributor.

Re: Service Manager 7 RAD Development - Where to start?

http://support.openview.hp.com/selfsolve/manuals
this is the link for the partner site documentation. For the tailoring documents you better search through SC5.1 version documentation. it just look like SM 7 tailoring.
Deepa George Absent Member.
Absent Member.

Re: Service Manager 7 RAD Development - Where to start?

Hello Sergi,

This is the url which John was talking about.

http://www.newdaypress.com/

Hope this helps.

Best regards,
Deepa
Vadim Gorda Acclaimed Contributor.
Acclaimed Contributor.

Re: Service Manager 7 RAD Development - Where to start?

It is not freee there ? On partner site you can download books free
Nika07 Absent Member.
Absent Member.

Re: Service Manager 7 RAD Development - Where to start?

Hello!
Can you please attach the book here or send it to my email?
I don't have access to the partners site. :(

Thank you in advance!
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